Warranty & Product Condition

Every product is listed with its true condition — new, one-trip, used or refurbished — and its real specifications. This page explains how condition, inspection and claims are handled.

Condition disclosure

Condition grading is stated on each product page. Used and refurbished units are sold as honestly described; normal cosmetic wear consistent with the stated grade (surface marks, dents, repainting) is not a defect.

Inspection on delivery

Inspect your unit at delivery where practical, and within a reasonable period afterwards. Note any visible transport damage on the delivery documentation and photograph it before use.

Claims process

1. Contact us with your order number, a description of the issue and clear photographs.
2. Our team assesses the claim and responds with the proposed resolution.
3. Agreed resolutions may include repair, replacement, exchange or refund — consistent with our returns policy and your consumer rights.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Limitations

• Damage caused by misuse, unauthorised modification, overloading or improper site placement is not covered.
• Consequential site costs (e.g. crane hire arranged independently) are the customer’s responsibility unless agreed in writing.

Contact

Start a claim via info@oceanshippingpty.com or +61 489 989 670.