Payment Policy

Last updated: 27 August 2026

A container purchase deserves a payment process that is secure, documented and easy to verify. Payments at Ocean Shipping are processed on the transaction structure agreed at order confirmation, and every dollar you pay is traceable to a formal invoice. This page explains how that works from the moment you place an order to the moment funds are confirmed.

Accepted payment method

The accepted method of payment is bank transfer (direct deposit). You make your payment directly into our bank account using the details on your formal invoice, quoting your order number as the payment reference so funds match your order without delay. We do not take card payments on this website, and we never ask you to enter card or banking details into any online form — the entire payment happens between your bank and ours, against a document you can verify.

Order confirmation process

Before any payment is requested, we confirm:

• Product type and specifications
• Unit condition and configuration
• Delivery location and access conditions
• The total cost breakdown, including delivery and GST

This ensures every transaction detail is clearly understood before payment. If anything on the confirmation or invoice does not match what you ordered, contact us before paying and we will correct it first.

Your invoice

Shortly after you place an order (or accept a quotation), a formal tax invoice arrives by email from info@oceanshippingpty.com. It sets out the seller identity, the invoice date, each product with its quantity and price, the delivery charge, the GST component itemised in accordance with Australian tax law, the total payable, and the bank account details for payment together with your order number to use as the reference. Keep it — it is your proof of purchase for warranty, returns and business record-keeping.

Payment timing

Payment is required to proceed with order processing and delivery coordination. Processing begins only after funds are confirmed. Units are reserved when your order is placed, but extended delays in payment may affect availability, particularly for limited-stock and one-off refurbished units — if you need more time, tell us and we will hold what can be held.

Payment processing time

Domestic Australian bank transfers typically clear within one to two business days, depending on your bank and the time of day the transfer is made. As soon as funds appear and are verified against your order reference, we confirm receipt by email and your order moves into processing. If your transfer seems to be taking longer than expected, send us your payment receipt and we will chase it from our side.

Transaction transparency

Each transaction is documented end to end: an on-screen order confirmation with a unique order number, an email confirmation, a formal tax invoice, a funds-received confirmation, and delivery coordination messages — full traceability from order to delivery. Nothing about your total changes between checkout and invoice: the price you saw is the price you pay.

Pricing & currency

All transactions are processed in Australian Dollars (AUD) unless otherwise specified in writing. Product prices and the flat delivery rate are displayed in AUD across the site, and your invoice is issued in AUD. International transfer fees charged by a sending bank are the sender’s responsibility — the amount that must arrive is the invoice total.

Taxes

Prices are shown in Australian dollars. GST is itemised on your invoice in accordance with Australian tax law. For the detail of how GST is calculated, itemised and documented — including tax invoices for business purchases — see the Sales Tax (GST) Policy.

Failed or delayed transfers

If a transfer fails, bounces or arrives without a usable reference, we contact you using the details on your order to sort it out — nothing is cancelled automatically without contacting you first. A payment that cannot be matched to any order is investigated and, where the sender can be identified, returned. If you realise you have used the wrong reference, just email us your order number and payment receipt and we will match it manually.

Order cancellations

You can cancel an unpaid order at any time by contacting us — nothing is owed. Orders cancelled after payment but before dispatch are refunded in full. Once a unit has shipped, the Hassle-Free Refund and Returns Policy (30-day window) applies instead.

Refund processing

Refunds — for cancellations, returns or corrections — are made by bank transfer to the account the payment came from, confirmed with you in writing before processing. Approved refunds are processed within 7 days on our side; your bank may add a business day or two before funds show.

Security considerations

Only pay using the official details provided in your invoice from info@oceanshippingpty.com. Verify payment information before completing any transaction — and if you ever receive an email claiming our bank details have changed, treat it as suspicious and call us on +61 489 989 670 before transferring anything. We never request payment through:

• Third-party messaging platforms
• Unverified external links
• Informal communication channels
• Gift cards, cryptocurrency or money-transfer services

See the Security Policy for the full picture of how we protect transactions.

Customer responsibilities

• Use the order number as the payment reference exactly as shown on the invoice.
• Pay from an account in a name we can match to your order, or tell us in advance if paying from another account.
• Check that the invoice details match your order before transferring.
• Keep your invoice and transfer receipt until the order is delivered and inspected.

Contact us

For questions about payments, invoices or refunds, contact our team directly:

Ocean Shipping Pty
Phone: +61 489 989 670
Email: info@oceanshippingpty.com
Website: oceanshippingpty.com