Frequently Asked Questions

Add the product to your cart and check out as a guest, or send a Request a Quote for a full written quotation first. Either way you receive a formal invoice by email before any payment.

Bank transfer (direct deposit). Payment instructions arrive with your invoice from info@oceanshippingpty.com; processing begins once funds are confirmed.

GST is applied per Australian tax law at 10% and clearly itemised on your invoice. The applicable pricing format is confirmed on the invoice.

No — guest checkout is always available. An account simply keeps your orders and quotation requests in one place.

A flat $550 Australia-wide — shown before you commit, never after.

5–11 business days in total: 0–4 days handling plus 5–7 days transit, Monday–Saturday. Orders before 3:00 PM AEST begin processing the same business day.

Suitable vehicle access and space for offloading. Tell us about tight streets, overhead lines or soft ground when ordering so we plan the right delivery vehicle.

30 days from delivery, for defective and non-defective products in new or slightly used condition.

A free return label is included in your package; there is no restocking fee.

Refunds are processed within 7 days of the return being received and inspected.

The container has made a single cargo voyage from the factory — effectively new condition with only minor handling marks possible.

Every listing carries the real dimensions, construction and features for that product. If a detail matters to your purchase, confirm it with us and we will verify before you pay.

Many products in the Modified & Special range started as standard shells. Tell us your requirement in a quote request and the technical team will advise what is possible.

Official invoices come only from info@oceanshippingpty.com. We never request payment via third-party messaging platforms or unverified links — verify by phone on +61 489 989 670 if unsure.