Home › Contact Contact us Questions about a product, a delivery, an invoice or a return — this is the place. Send the form and it goes straight to the team with a reference number you can quote later, or reach us directly by phone or email.
What to contact us about
Buying & product questions Sizes, condition grades, specs and availability — or use Request a Quote for written pricing with delivery included.
Delivery & site access Booked orders, delivery windows, and whether your site suits tilt-tray or needs crane/side-loader delivery. One flat fee Australia-wide, confirmed at checkout.
Returns & warranty Quote your order number (OSO-…) and attach photos if something isn’t right — most claims are assessed the same way they arrive: fast, from the photographs.
Invoices & payment Reissued invoices, company details or ABN added, payment matching, and verifying bank details before you transfer. Security note: we never ask for passwords or card details, and payment instructions come only with the official invoice from info@oceanshippingpty.com.
