Hassle-Free Refund and Returns Policy

Last updated: 27 August 2026

We want you to be completely satisfied with your purchase. A container or portable building is a significant buy, and we believe the returns process should be as straightforward as the ordering process — no fine-print traps, no restocking fees, no arguing at the door. This policy sets out, in plain language, how returns, exchanges and refunds work for orders from Ocean Shipping, and how your statutory rights sit alongside our own voluntary guarantee.

Return window

You may return a product within 30 days of receiving it. Returns are accepted for both defective and non-defective products — that includes a simple change of mind — provided the unit is in new or slightly used condition, consistent with the condition grade it was sold under. This 30-day change-of-mind window is our own commitment and is broader than the law requires; where a product is faulty, your Australian Consumer Law rights apply on top of it and are not limited by any time frame stated here.

Where returns are accepted

Returns are accepted for orders delivered in Australia and New Zealand. Wherever the unit is, contact us first — we coordinate the collection or freight arrangements with you rather than leaving you to organise container transport yourself.

Inspection on delivery

The easiest return is the one you never need. Inspect your unit at delivery: confirm the type and size against your order, check the exterior and doors, and note anything unexpected on the delivery documentation with photographs before the driver leaves. An issue recorded at the door is resolved fastest — but a problem found after the truck has gone is still covered within the return window, so don’t worry if something only shows up later.

How to return

Returns are made by mail / freight collection. A free return label is included in your package — there is no cost to you for the label and no restocking fee. For full-size containers and cabins, “by mail” works as a freight collection we book on your behalf using that included label as the reference.

1. Contact us with your order number to register the return.
2. Use the return label included with your delivery (or quote its reference when we book the collection).
3. We confirm receipt and inspect the product.

Return approval process

1. Contact us with your order number and the reason for return — photographs help for defect claims and often let us resolve an issue without moving the unit at all.
2. We confirm the return is registered and coordinate the collection or freight arrangements with you.
3. On receipt, the unit is inspected against its stated condition grade.
4. We confirm the outcome to you in writing — refund, exchange or repair — and process it promptly.

Situations a return can’t cover

We keep the exclusions short, and none of them limit your statutory rights for a faulty product:

• Damage caused after delivery — for example by site works, unsafe stacking or modification — is not a defect and can make a change-of-mind return unacceptable if the unit is no longer in new or slightly used condition.
• Customer-modified units — cutting, welding, painting or fitting out a unit after delivery means it can no longer be returned as supplied. Talk to us before modifying if you are unsure you are keeping it.
• Normal cosmetic wear consistent with the stated grade — surface rust, dents and faded paint disclosed for a used unit’s grade are part of the product description, not faults — see Warranty & Product Condition.

Exchanges

Exchanges are accepted within the same 30-day window — contact us to arrange a swap for an alternative product, whether that’s a different size, height or condition grade. Any price difference is settled by invoice or refund, and delivery of the replacement is coordinated the same way as your original order.

Cancellations before dispatch

Changed your mind before the unit ships? Contact us as soon as possible with your order number. Orders cancelled before dispatch are refunded in full — including where payment has already been made against the invoice. Once a unit is loaded and in transit, the standard return process above applies instead.

Refunds

Once your return is received and inspected, your refund is processed within 7 days to your original payment method — for bank-transfer orders that means the account the payment came from, confirmed with you in writing first. We confirm each step by email: return received, inspection complete, refund issued.

Partial refunds

In limited cases a partial refund may be the fair outcome — for example a unit returned with damage that occurred after delivery, or an accessory missing from the return. Where that applies we explain exactly what was deducted and why before anything is processed, and you can query it with our team.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights, and you never need to rely on this policy instead of them:

• For a major failure — the unit is unsafe, substantially unfit for purpose, or very different from its description — you are entitled to choose a replacement or refund, and compensation for any other reasonably foreseeable loss or damage.
• For a minor failure, we may repair the product (or, at our choice, replace or refund it) within a reasonable time, free of charge.
• These guarantees apply regardless of the 30-day window above, and we will never direct you to a manufacturer instead of resolving the claim ourselves.

Important considerations

• Keep the unit in the condition it arrived in until the return is agreed.
• Normal cosmetic wear consistent with a used unit’s stated grade is not a defect — see Warranty & Condition.
• Photograph anything you are concerned about, ideally at delivery — evidence speeds every outcome.
• Refund timing at your bank can add a business day or two beyond our 7-day processing.
• Nothing in this policy limits your rights under the Australian Consumer Law.

Contact us

For questions about a return, exchange or refund, contact our team directly:

Ocean Shipping Pty
Phone: +61 489 989 670
Email: info@oceanshippingpty.com
Website: oceanshippingpty.com