Hassle-Free Refund and Returns Policy

We want you to be completely satisfied with your purchase. This policy sets out how returns, exchanges and refunds work for orders from Ocean Shipping.

Return window

You may return a product within 30 days of receiving it. Returns are accepted for both defective and non-defective products in new or slightly used condition.

Where returns are accepted

Returns are accepted for orders delivered in Australia and New Zealand.

How to return

Returns are made by mail / freight collection. A free return label is included in your package — there is no cost to you for the label and no restocking fee.

1. Contact us with your order number to register the return.
2. Use the return label included with your delivery.
3. We confirm receipt and inspect the product.

Return approval process

1. Contact us with your order number and the reason for return (photographs help for defect claims).
2. We confirm the return is registered and coordinate the collection or freight arrangements with you.
3. On receipt, the unit is inspected against its stated condition grade.

Exchanges

Exchanges are accepted within the same 30-day window — contact us to arrange a swap for an alternative product. Any price difference is settled by invoice or refund.

Refunds

Once your return is received and inspected, your refund is processed within 7 days to your original payment method.

Important considerations

• Keep the unit in the condition it arrived in until the return is agreed.
• Normal cosmetic wear consistent with a used unit’s stated grade is not a defect — see Warranty & Condition.
• Nothing in this policy limits your rights under the Australian Consumer Law.

Contact

Questions about a return? Call +61 489 989 670, email info@oceanshippingpty.com, or use the contact form with the enquiry type “Returns”.